Order Status

Estimated production times are approximately up to 3 weeks for most designs. Please note that if you are sending in hair, production time does not begin until your horse hair is delivered to us.  Wait time from the date you order may be longer or shorter depending on when your horse hair arrives.

Mailing Instructions / Order Updates

Complete mailing instructions can be accessed at any time by visiting the "mailing instructions" tab, which can also be seen by visiting https://equinekeepsakes.com/p/mailing-instructions .  These are also listed in the description of every listing. You will receive email confirmation after your horse hair is delivered to me as well as an additional email that contains tracking when your order ships. If you select that you may be interested in ordering additional keepsakes and there is extra hair available to do so, your order will be shipped along with a card explaining that left over hair is available.  The hair will be held until you place an additional order or request that the horse hair be returned to you.

Additional Inquiries

If you have already placed an order and have additional questions or concerns please do not hesitate to contact Aimee, the owner of Equine Keepsakes.  She is the artisan who will be designing your horse hair keepsake. 

For fastest response, please email info@equinekeepsakes.com or text 724-300-3020 with your inquiry. Phone consultations are not generally available as it is preferred to have a written log of communication to ensure no details are missed on your order.

Free Consultation

If you are interested in owning a forever keepsake of your beloved horse, but don't know for sure what to order, this is a great place to start! Please feel free to text 724-300-3020. This will direct you to Aimee, the owner of Equine Keepsakes.  She is the artisan who will design your horse hair keepsake. Equine Keepsakes is located in the USA, nestled quietly into the beautiful landscape of Pennsylvania.  However, whether you live near or far, she will provide you with a completely customized shopping experience to meet your needs -- from initial consultation to product delivery.