Each product listing contains an estimate of how much hair will be needed for the design you have chosen. You can select to send in horse hair or, if you prefer, you may select to have your keepsakes created with my horse hair in your choice color(s).
If you send in your own horse hair, any unused hair will be returned with your finished order unless you specify otherwise.
After completing your order please mail your horse hair to:
P.O. Box 912
Monongahela, PA 15063
YOU WILL NEED TO MAIL THIS OUT VIA THE US POSTAL SERVICE BECAUSE UPS, FEDEX, ETC. CANNOT DELIVER TO A P.O. BOX.
Estimated production times are approximately 10 weeks. Please note that if you are sending in hair, production time does not begin until your horse hair is delivered to us. Wait time from the date you order may be longer or shorter depending on when your horse hair arrives. Our Christmas deadline has passed. Orders with hair arriving December 2nd and later will be started January 2nd, when we return from our Christmas break. Orders will be created in line based on the date the hair is received.
You do not need to wash the hair before mailing. I will do that once it arrives. I ask that you avoid braiding it if possible. If it is already braided please do not worry, I can still work with it! The only thing you need to do it contain the cut end of the hair so that it stays together during transit. (A rubber band is preferred over anything else, if possible.) If the hair is too short to band I simply ask that you place it in a zipper sealed baggy inside the bubble mailer.
Please mail in a bubble mailer with tracking via USPS (United States Postal Service). The tracking will allow you to verify when the package arrives. Additionally, please ensure that the name listed in the billing section at checkout is the name listed on the return address section of the package, as this will ensure that I know the horse hair is yours upon arrival. If you would like to list your order number in the same section that is certainly fine, and very appreciated. Order numbers start with the letter "R" and are followed by 9 numbers.
(Please do NOT ship wet horse hair as it will mildew in transit and likely be permanently ruined.)