Have a question? Scroll down to see FAQS

I prefer to communicate via email or text.  This prefers a log of our conversation, to ensure no details are missed.  I will only email you from info@equinekeepsakes.com.  Emails from any other email address are fraudulent, and I would appreciate hearing from you if this happens for any reason! 

All prices shown are in USD. 

This can be easily determined by either measuring a well fitting bracelet from end to end or wrapping a string around your wrist and measuring that to a comfortable fit.  The size you list will be the actual bracelet size.  Don't know what size is needed? While a custom size is typically preferred, industry standard for an average adult is 8".

Absolutely!  You can read more about the Equine Keepsakes warranty by visiting https://equinekeepsakes.com/p/keepsake-care

Certainly! This is often caused by the messages going to your spam or junk folder. Another common reasoning is that the email address has been typed incorrectly. For example, .CON is often typed instead of .COM

Absolutely! All usable horse hair will be returned to you with your finished order unless you specify otherwise.

No, you do not need to wash the horse hair.  Cleaning, disinfecting, and even whitening (if applicable) are included in the price.

As long as the hair meets the specifications requested for that design, yes.  Please consider the width of the bundle at the specific length. (Each listing estimates the amount of hair needed in the description section.) 

I have designs available in silver plated, stainless steel, and sterling silver.  Stainless and Sterling are recommended as silver plated will eventually tarnish. Once this happens it is permanent.

No problem! I have an abundance of hair to use for your order. I will contact you after you place your order to determine that color(s) you would like used.  Please note that my horse hair is 100% cruelty free.  It is not sourced from slaughter-houses, but instead from customers who have extra and choose to allow it to remain here for orders such as this.

I have created keepsakes with hair from horses, cows, dogs, cats, hamsters, racoons, lions, and giraffes.  I have also created designs from bird and chicken feathers.  However, I do not under any circumstances work with human hair. If you send in human hair your order will be cancelled and the hair will be returned to you.

The amount of hair required varies greatly by style.  For this reason, I have added a summary to each listing in the description section. Please visit the page for the design you are interested in for a closer estimate.  On average most bracelets require a bundle of hair about as wide as a pencil and approximately 14" long at minimum.

Equine Keepsakes

P.O. Box 912

Monongahela, PA 15063

Chestnut and sorrel hair often looks reddish on the outside, where it has been exposed to the sun.  On the underneath however, are the longest strands, which are most frequently required for braided designs. These are not exposed to the sun often and are frequently a dark brown or black tone with only minimal red highlights, if any. Please rest assured that all horse hair samples are color coded and handled one at a time to ensure that they are not mixed up.  

Absolutely! I do ship worldwide. However, please be aware that customs duties and taxes are sometimes charged on items that do not originate in the country you reside in.  These are a tariff or tax imposed on items / goods when transported across international borders. These fees are imposed by the country you reside in to generate revenue, protect local industries against foreign competition or sometimes both. In some countries, duties and taxes must be paid before the package is released from customs.This is separate from a shipping fee, and I am unable to determine what your country's regulations are.